Returns And Refund Policy

RETURN AND REFUND POLICY

At Rimhasi, customer satisfaction is our top priority. We strive to ensure that every order meets your expectations. However, we understand that there may be instances where you are not entirely satisfied with your purchase. Please carefully read our Return and Refund Policy to understand the conditions and procedures for returns and refunds.

1. Eligibility for Returns and Exchanges

✅ Eligible Items:

  • Damaged/Defective Items: Products received with manufacturing defects or shipping damage.
  • Incorrect Orders: Items that differ from your order (e.g., wrong size, color, or design).
  • Non-Custom Items: Unused, non-personalized products in original packaging may be returned within 14 days for any reason.

❌ Non-Eligible Items:

Final sale items (clearly marked at purchase).

Custom/personalized items unless defective or incorrect.

Used, washed, or customer-damaged products.

2. Return and Exchange Window

All requests for returns or exchanges must be submitted within 30 days of receiving the product.

✅ The 30-day period starts from the day the order shows as “Delivered” in the tracking system.
✅ After 30 days, you forfeit the right to return or exchange the item.

🔺 New Condition Added:
✅ If the product is damaged in transit and you can provide proof of damage, you may request a return even after the 30-day window (case-by-case approval).

3. How to Initiate a Return or Exchange

If your item meets the eligibility requirements, please follow the steps below to initiate a return or exchange:

🔹 Step 1: Contact Customer Service

  • Email us at [email protected] or call us at +1 406 503 3158.
  • Provide the following details:
    • Reason for return/exchange.
    • Your order number.
    • Clear photos of the damaged or defective product (if applicable).

🔹 Step 2: Confirmation and Instructions

✅ After we receive your request, our customer support team will:

Detailed instructions on how to ship the item back will be provided.

🔹 Step 3: Pack and Ship the Item

  • Securely pack the item in its original packaging.
  • Include the completed Return Authorization Form in the package.
  • Affix the shipping label so that the barcode is clearly visible.
  • Ship the package using a trackable shipping method.

✅ Return Address:
1001 S MAIN ST STE 600 KALISPELL, MT 59901

4. Return Shipping Costs

✅ If the return is due to a mistake on our part (e.g., wrong size, defective product), we will cover the return shipping costs.
✅ If the return is due to customer error (e.g., wrong order details, incorrect size selected), the customer will be responsible for the shipping fees.

🔺 New Condition Added:
✅ If the product is defective or misprinted, we will cover the return shipping cost even after 30 days (subject to approval).
✅ If the customer prefers to exchange the product for a different size or color, the customer will bear the shipping cost.

5. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

✅ Approved Refunds:

  • If approved, your refund will be processed within 3 to 10 business days to the original payment method.
  • The refund will cover the value of the product; shipping fees are non-refundable unless the item was defective or incorrect.

❌ Denied Refunds:

We reserve the right to reject refund claims if:

  • The product shows signs of use or damage caused by the customer.
  • The product is not returned in its original condition or packaging.
  • The return request is submitted after the 30-day window.

🔺 New Condition Added:
✅ If the product is defective but out of stock, you will be offered a full refund or store credit of equal value.

6. Exchanges

✅ If you request an exchange for a defective or incorrect product, we will send you a replacement once the returned item is received and inspected.
✅ Exchanges are subject to product availability. If the item is out of stock, you will be offered a refund or a replacement of equal value.

🔺 New Condition Added:
✅ Exchanges for different sizes or colors are only allowed if the product is in stock and unworn.

7. Late or Missing Refunds

✅ If you haven’t received a refund within the expected processing time, please:

  • Check your bank account again.
  • Contact your credit card company.
  • Contact your bank.
  • If you’ve followed these steps and still haven’t received your refund, please contact us at [email protected].

8. Damaged or Defective Items

✅ If you receive a damaged or defective product, please follow these steps:

  • Take clear photos of the item showing the defect or damage.
  • Email the photos and order details to [email protected] within 30 days of delivery.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details.

  • Domestic reshipping fee: $7 per item
  • International reshipping fee: $10 per item

10. Returned to Sender

Packages returned to us due to:

  • Incorrect address
  • Unclaimed package
  • Customs refusal

➡️ will require additional shipping fees if you wish to have the package reshipped.

11. Final Sale and Non-Refundable Items

Items marked as Final Sale are non-refundable and cannot be returned or exchanged.

12. Cancellations

Custom Orders: Cancel within 1 hour of purchase if production hasn’t started.

Non-Custom Orders: Cancel within 24 hours for a full refund

13. Contact Information

If you have any questions about this policy or need assistance with a return or refund, please contact us:

📧 Email: [email protected]
📞 Phone: +1 406 503 3158 – VN : +84 354 107 190
🏠 Return Address: 1001 S MAIN ST STE 600 KALISPELL, MT 59901

X