1. What products does Rimhasi offer?
Rimhasi specializes in custom-designed products like mugs, Hawaiian shirts, hoodies, and t-shirts.
2. What sizes are available for mugs?
Mugs are available in two sizes: 11oz (0.33L) and 15oz (0.44L).
3. What is your shipping policy?
Orders are processed within 3–5 business days. Shipping times vary depending on the destination. More details are available in our Shipping Policy.
4. Can I modify or cancel my order after placing it?
You can cancel or modify your order within 24 hours of purchase. After that, orders are processed and cannot be changed. More details in the Cancellation Policy.
5. What is your return and refund policy?
Returns are accepted within 14 days of delivery if the product is unused and in original condition. Personalized items are not eligible for return unless defective. See our Returns and Refund Policy.
6. How can I track my order?
You will receive a tracking link via email once your order has been shipped.
7. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. See our Payment Policy for more details.
8. How can I contact Rimhasi?
You can reach us via email at [email protected] or by phone at +14065033158 (US) or +84354107190 (Vietnam).
9. Do you offer international shipping?
We currently only ship within the United States. International shipping is not available at this time.
10. How should I care for my clothing products?
For the best results, machine wash in cold water, tumble dry low, and avoid using bleach or fabric softeners.